FAQ

Who do I contact with questions about my order? 
Please contact our Customer Support Department:
                  Monday through Friday
                  8:30 a.m. to 5:00 p.m. (Mountain Standard Time)
                  Toll Free:  800-272-6178
                  Email:   info@liveprepared.com

Once my order is placed, how long before it is shipped?
Orders are typically shipped from our facility within 3 business days for orders placed before 12:00 pm MST.  Depending on in-stock availability, order demand & holiday scheduling some orders may take longer. 

Will I be charged Utah sales tax?
Online orders that are shipped to addresses outside of Utah are not subject to Utah sales tax.  Only orders shipped within Utah are subject to the tax.

What is Live Prepared’s return policy?
We accept merchandise for return within 10 days of receipt, depending on conditions. For more details, please call our Customer Support Department at 1-800-272-6178.

What if my product arrives damaged by the carrier?
Please contact us within 48 hours of receipt to report product damage by calling our Customer Support Department at 1-800-272-6178. Based on the nature of the damage, we may ask you to email photos of the damaged goods and possibly return the product. Replacement product will then be shipped to you.

Where can I find Live Prepared’s website Terms & Conditions?
Please click on this link to view our Terms & Conditions.

Live Prepared™ is a registered trademark of Blue Chip Group®. ©2017 Blue Chip Group. Terms of Use.